Customer Sales Agent Intern

We are currently looking for an intern to start in November 2026 for a period of six months.

About the Role

As part of the Front Office Team, this internship offers a unique opportunity to gain hands-on experience across the entire Front Office operation, including the Front Desk, Executive Lounge, and Switchboard. The successful candidate will develop a comprehensive understanding of guest service delivery while supporting various areas of the department.

Forming part of the Front Office Team, the duties include:

• Welcoming guests to the hotel and ensuring an enjoyable and hassle-free stay.
• Assisting guests at the Front Desk with check-in, check-out, and general enquiries.
• Supporting operations within the Executive Lounge and delivering exceptional service to our valued guests.
• Handling incoming calls and guest requests through the Switchboard in a professional and efficient manner.
• Maximising revenue through Rooms and Food & Drink upselling while contributing towards departmental targets.
• Handling guest comments, enquiries, and concerns, always aiming to exceed expectations.
• Performing general Front Office duties and administrative tasks as required.
• Developing knowledge and practical experience across all key Front Office functions.

Qualifications:

To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• Ability to work effectively as part of a team.
• Excellent attention to detail.
• Positive and enthusiastic attitude.
• Good time management and organizational skills.
• High level of punctuality and reliability.
• Passion for customer service and hospitality.
• Willingness to learn and develop across multiple Front Office areas.

Languages:

• High level of English, both written and spoken.
• Knowledge of additional languages would be considered an asset.