Customer Service

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  

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• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  

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• Check to ensure that appropriate changes were made to resolve customers' problems.
  

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• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  

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• Determine charges for services requested, collect deposits or payments, or arrange for billing.
  

Requirements