Customer Service Representative

HIRING

📍 Location: Lagos
Job Type: Full-time (Onsite)
Job Field: Customer Service / Customer Experience
Experience: 4–10 years
Qualification: BSc/B.Ed/HND/OND/NCE

About the Role

Iknorbert Communications Limited is seeking a dedicated Customer Service Representative to handle customer enquiries, resolve complaints and ensure a smooth customer experience across its service channels.

Key Responsibilities

• Handle enquiries about orders, deliveries and product availability.
• Coordinate with logistics and warehouse teams to resolve delivery issues.
• Provide timely order updates and communicate delays to customers.
• Handle product complaints and customer escalations.
• Maintain prompt responses to live chat enquiries.
• Keep accurate records of customer interactions.
• Identify recurring complaints and recommend service improvements.

Requirements

• BSc/B.Ed/HND/OND/NCE in Mass Communication, Business Administration, Social Sciences or a related field.
• 4–10 years' customer service experience; call centre experience is preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving, organisational and time-management skills.
• Good computer skills and familiarity with customer service software.
• Ability to work independently and in a team.

How to Apply

Interested candidates should send their CV to:

careers@iknorbert.com

Candidates should apply within one week. Use Customer Service Representative as the subject.

Applicants living around Surulere, Yaba, Oyingbo, Mushin, Orile, Iganmu, Idumota and Mile 2 are encouraged to apply due to proximity.