Customer Service & Administrative Clerk

JobResponsibilities

• Handle incoming call enquiries and emails from customers regarding assigned projects in a professional and timely manner.
• Respond promptly to email enquiries and ensure accurate communication with customers and stakeholders.
• Perform outbound survey calls to members of the public as required by assigned projects.
• Manage customer feedback and complaints, providing appropriate resolutions or escalating issues where necessary.
• Coordinate with internal departments, contractors, and vendors to support project requirements.
• Handle general administrative and coordination duties, including documentation and record management.
• Support social media content creation by performing simple editing using Canva.
• Perform follow-up calls diligently to meet project deliverables and service standards.
• Escalate requests and issues promptly to the appropriate channels.
• Undertake any other tasks delegated by the supervisor
• Perform any other ad-hoc duties as assigned.

Requirements

• Minimum Diploma qualification.
• Fresh graduates are welcome to apply. Candidates with at least one year of administrative working experience are also encouraged to apply.
• Proficient in Microsoft Office applications.
• Able to use Canva to perform simple editing for social media content.
• Comfortable communicating with members of the public via phone and email.
• Confident in conducting outbound survey calls.
• Able to coordinate effectively with internal staff, contractors, and vendors.
• Proactive, willing to learn, and able to work effectively in a fast-paced environment.
• Comfortable working on rotating Saturdays.
• Candidates residing in the western region of Singapore will have an added advantage.