Customer Service Administrator (No Experience Needed)

Are you currently working in hospitality, retail, care, or another customer-facing role — and looking for something more stable, office based / indoors, and Monday to Friday?
If you’re reliable, organised and enjoy helping people, we can teach you the rest!

Verisk is looking for friendly, down-to-earth people to join our Motor Claims Handling Team. You don’t need any previous insurance or office experience — just good communication skills and a positive attitude.

As a Motor Claims Handler, you will be responsible for proactively managing the claim in terms of the damage sustained to the claimant’s vehicle from the accident. Focusing on reducing any hire periods by monitoring and working to tight deadlines to ensure the claimant is put back into their pre-accident position as quickly and efficiently as possible, whilst ensuring our customer does not incur any unnecessary further costs.

You will also need to liaise with engineers, Brokers, Policy Holders, third party companies and/or garages over the phone and occasionally via email/ letter to review the accident circumstances and investigate who is liable for the incident

• Strong attention to detail
• Proactive, organised and effective time management
• Diligent written and verbal communication skills
• Active listening and empathy managing calls
• Decisive decision making
• Enthusiastic, determined and target driven to achieve results individually and as part of a team
• Willingness to learn and ask questions to support in own development
• Computer Literate