Customer Service Advocate
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for an Customer Service Advocate. The right candidate will work with homeowners to ensure that all walk items are completed by superintendent in a timely manner. Responsible for completion of first 30-day warranty issues. Maintains constant open line of communication with homeowner throughout first 30 days to ensure customer satisfaction.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Contacts homeowner 3-5 days after closing
- Performs 14-day walk list follow up meeting, reviewing final walk sheet items and evaluates any new warranty related issues
- Completes necessary documentation from 14-day meeting and submits documents to Customer Care department
- Evaluate and complete any warranty issues that are sent in by homeowner during the first 30-day period and ensure all items are completed in a timely manner
- Ensures customer satisfaction and completion of homeowner 30-day survey
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Work with construction team and vendors to ensure timely completion of all remaining walkthrough items and warranty items within first 30 days
- Processes payments and back charge documentation and invoices
- Ability to work overtime
- Ability to travel overnight