Customer Service Agent

What You'll Get to DoCalm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are responsible for ensuring our passenger experience is positive and meets the standards of service that we set out as an organization in addition to complying with applicable regulations.

Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations
Making and changing flight reservations in the computerized reservation system
Checking in passengers and their baggage
Calculate and charge any additional fees if applicable
Issuing boarding passes, itineraries, and seating assignments as necessary
Assist pre-boarding passengers to ensure safe movement to and from the aircraft
Provide information on fares, flight schedules and routes in person or over the telephone
Facilitate the safe movement of passengers between aircraft and terminal buildings
Other duties as required

Hours of Work

Shift work is required and may include mornings/afternoons, evenings, and weekends

Skills & Experience We Value

High school diploma or general education degree (GED) an asset
Ability to learn a computerized reservation system
Basic Computer skills (word, excel, office)
Knowledge of an airline’s operations an asset
Must have exceptional customer service skills
Must be able to work independently or in a team setting
Ability to work efficiently and accurately under pressure
Must have own transportation to and from work
Must be able to obtain and maintain an Enhanced Security Clearance qualification
Must be able to attend and complete initial Ground School Training
Preference given to Inuit Land Claims Beneficiaries
Inuktitut and/or Inuinnaqtun language considered an asset