Customer Service Associate

Customer Service Associate (Full Time)

Department: Order Fulfillment

Reports To: Order Fulfillment Supervisor

Location: Portland, OR

Job Summary

The Customer Service Associate is a multi-faceted, customer-facing role responsible for managing customer check-ins, directing parking lot traffic for safety and efficiency, and accurately receiving and processing customer returns, refunds, and initial inventory documentation.

Responsibilities

Customer Traffic and Curbside Management:

• Check in customers in the parking lot and provide directional guidance to the appropriate waiting or parking spot.
• Direct parking lot traffic using clear instructions to ensure safety and prevent congestion.

Returns Processing:

• Receive returns from customers, gather necessary information, and document the condition and reason for return so items can be sent back to processing.
• Educate customers on BuyWander's return policies and accurately process returns and refunds in the system.

Restocking and Inventory Processing:

• Inspect returned items to verify condition and process them accordingly.
• Restock warehouse shelves for "Changed Mind" items, ensuring new locations are scanned and updated in the system.