Customer Service Associate
Posted Updated
Kemps LLC, a subsidiary of Dairy Farmers of America, is seeking a Customer Service Associate in the Cedarburg Milk Plant to ensure daily and periodic orders and transactions are entered in a timely and accurate basis, utilizing a clear understanding of the order-to-cash process to provide a high level of customer service.
This position works remotely AND in the Cedarburg office.
Duties and Responsibilities:
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- Accurately keys both verbal and written orders after verifying content and/or calculating hash totals.
- Verifies daily check-off sheets to ensure all required orders are entered in the system.
- Accurately processes all documents related to billing (including credits, delivery confirmations, etc.)
- Communicates with both internal and external customers to investigate and resolve discrepancies in the order-to-cash process.
- Maintains files for all order-to-cash transactions and their supporting documents.
- Assists others in meeting daily and periodic deadlines.
- Special projects and miscellaneous duties as assigned.