Customer Service Associate (Frontline) #FinancialInstitution($4000-$4500) #NJA

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time
• Ensure unresolved issues over the counter are promptly followed up within stipulated time
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners
• Provide excellent customer service experience
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks

The Requirements:

• GCE‘A’/ Diploma/ Degree holder from recognized institution
• Applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous

Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599