Customer Service Associate
Summary
Handles customer interactions at an automated car wash, explains services, processes payments, and performs equipment maintenance.
Boost your income beyond your hourly wage with lucrative commission-based earnings and bonus opportunities!
Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.
Key Duties and Responsibilities
- Focus on providing a positive customer experience.
- Carry out daily duties that ensure effective operation of a car wash facility in partnership with
peers and site management. - Greet customers with a warm smile, review and educate on services, and assist with payment.
- Stay up to date with knowledge of how to use certain equipment for them to be able to work
efficiently in an automated facility. - Direct the Driver into the entrance to the car wash or guides them onto tracks.
- Carry out periodic maintenance of equipment used in washing to keep them in proper working
order. - Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
- Provide assistance to customers in any area concerning car wash process.
- Carry out visual inspection of vehicles to confirm their condition before sending them into the
wash area. - Additional duties as assigned.
Essential Responsibilities:
• Display courteous, customer service focus, and professional attitude
• Work while standing over long periods of time (6+ Hours)
• Lift items of moderate weight (10+ pounds)
• Maintain work expectations outdoor in all weather conditions
• Interact ethically with fellow employees and customers
• Possess valid and current driver’s license
• Excellent written and oral communication skills, as well as interpersonal skills
Physical Requirements:
• Ability to stand and work on feet for long hours in all weather conditions
• Use of protective equipment such as ear plugs, safety glasses and gloves
Additional Benefits:
- All positions are overtime eligible, including salaried positions, to be in compliance with OR and WA laws
- We do offer a 401k plan, but we do not provide employer contributions/match
- We offer a generous health benefits package for full time employees
- We offer a generous commission structure for employees through sales of monthly memberships
- We offer Paid Time Off (PTO) for full time employees
- Competition and milestone bonuses