Customer Service Casino Gaming Associate
Hayward, CA | Full-Time | $22–24/hour
The Role
If you enjoy learning and thrive in fast-paced environments, we want you. You'll audit live casino games using strong mental math, memorization, and attention to detail - perfect for candidates with tutoring, teaching, accounting, cashiering, or other numbers-heavy experience.
Schedule & Shift Details
- Training Schedule: Mon–Fri, 12pm–8pm (in Livermore).
- Shifts: Be prepared to work late-night and overnight hours (in Hayward).
- Weekend Requirements: Friday, Saturday, and Sunday availability is required.
What You'll Do
- Monitor live casino table games accurately and consistently
- Correct dealer directly when a rule or procedure is broken
- Perform rapid mental math to calculate payouts, wagers, and bet verification
- Memorize rules, payout structures, and game procedures for each game you’re certified on
- Manage chips at the table (stacking, sorting, passing)
- Reconcile table banks and chip inventory
- Maintain accuracy under pressure while delivering excellent guest experience
- Earn new game certifications through paid training, tied to pay increases
- Maintain your state gaming license
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Qualifications
- 21+ years old
- Authorized to work in U.S.
- Proficient in mental math (addition, multiplication, division and subtraction)
- Pass background check, credit check, and drug screen
Physical Requirements
- Able to sit or stand at a gaming table for 3–4 hours at a time
- Able to use hands and fingers in a dexterous manner (rotating wrists, grabbing, pulling, pushing, pinching, tapping)
- Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
- Able to see, speak, and hear clearly during gameplay
- Necessary vision capabilities: close, distance, color, peripheral, and depth perception
- Comfortable with direct communication and giving corrections when needed
- Able to stay focused and manage stress effectively in fast-paced, high-pressure environments
Why Join Knighted?
- Paid training; no casino experience needed
- Pay raises with new game certifications
- 401(k), health/dental/vision, paid time off
- Career advancement: 99% of leaders started here
- Community service opportunities
- Low physical demand work
- Steady hours, long-term work
How It Works
Interview Process
Initial Interview (30 min) → Final Interview (30–45 min) → Onboarding (3–4 hours)
One application covers all our California locations, so please submit only one. If you have a location preference, let your recruiter know.
About Knighted
Knighted is California's #1 third-party gaming provider, delivering best-in-class Gaming Associates to the state's top card rooms. Founded by industry veterans with deep roots in the California card room world, the company has grown to over 1,000 employees and continues to expand rapidly - which is exactly why we're hiring.
That growth isn't slowing down. As we take on new casino clients across California, we're building out teams in multiple markets and developing the next generation of gaming professionals. If you're looking for a company that's on the rise and promotes from within, the timing couldn't be better - 99% of our supervisors, managers, and trainers started exactly where you'd be starting.
#HaywardGA
As published by greenhouse · 21 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Location
Short answers (5)
- Preferred First Name optional
- What city do you currently live in? (This helps us identify the current casino location that may be the best fit for you)
- Have you ever visited a California casino? If so, which one(s) and how frequently?
- If you selected "other", "referred by Knighted employee" or "word of mouth", please specify (ex: name of Knighted employee). optional
- If yes, please specify below optional
Pick from a list (15)
- Are you 21 years of age or older, or turning 21 in the next 3 weeks? (This is a requirement to work in a California casino)
- Are you able to work full-time, 40 hours a week?
- Are you able to work weekends?
- This role involves regular use of mental math in a fast-paced environment. Which best describes your comfort level with this kind of math? (ex. 75+30, 250x3, 450/2)
- Have you ever worked in a casino or California card room? (No experience is required)
- Have you ever worked for Knighted?
- Have you applied to work for Knighted before?
- If extended an offer of employment, would you be willing to undergo a background check for the purpose of state licensing?
- Are you authorized to work in the United States of America? Please note that we do not provide sponsorship for employment authorization at this time.
- How did you hear about this opportunity?
- Were you referred to this position by a Knighted employee?
- Do you consent to receiving text messages from us regarding your application & employment?
- By submitting your application you acknowledge and confirm that you have received, read and understand Knighted's Job Applicant Privacy Notice (https://tinyurl.com/knightedprivacypolicy) and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.
- Do you have any questions about the qualifications or the physical and mental requirements listed for this role?
- What pronouns do you prefer?
Written answers (1)
- What about this role interested you and made you want to apply?