Customer Service Coordinator (CSC)
Process and manage orders
Review Purchase Orders [POs]
Coordinate and advance project status
Schedule orders for production based on standard lead times
Interface with internal systems
Follow established guidelines
Complete operations task set by SC manager
Interact with Order Specialist and Project Managers
Generous training period
Utilize or develop knowledge of product and price book
Interact and coordinate with internal resources on projects
Work in a shared mailbox with other team members
Role will be 50/50 order entry and shop task
HS diploma or GED equivalent from an accredited institution
2 years of experience in a customer service role
Computer skills including Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems;
Proven customer service skills including prompt response and documentation;
Data entry skills with attention to detail;
Written and verbal communication skills;
Construction or architectural field knowledge a plus.