Customer Service Coordinator

Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd.

Main Tasks

• Handle Customer phone calls
• Handle cases correspondence with customer
• Act as point of entry for Customer Service Related queries
• Process the request from customers and update FIS with relevant details
• On customer request, handle all relevant activities to announce on-carriage to the transport dispatch team
• On customer request, trigger full container releases in FIS
• On customer request, handle special equipment requests
• Verify transport exceptions and bill additional costs / fees to customer where applicable
• Handles revenue dispute capturing
• Handle re-export/return shipments
• Propose and discuss with the managers actions to improve the import efficiency
• Build Expertise in all topics related to Customer Service
• Follow standard processes and new requirements as communicated by management
• Complete all functional HIP training timely

• University degree or Diploma with 1 year and above of experience in Customer Service and preferably in the Shipping/Maritime industry.
• Fresh Graduate are welcome to apply.
• Experience in the Maritime Industry preferred.
• Able to communicate in English, both verbal and written
• Able to work well with others and follow guidelines
• Proficient in MS Office
• Positive and pleasant attitude with customer service mindset
• Receptive and be able to grasp new ideas and motivate one’s self for personal development