Customer Service Counter - Coordinator
Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
OBL issuance and acceptance.
Container releases: Print delivery orders as well as make amendments, when and if needed, and update it in the custom system immediately.
Check & verify that documents presented at counter are correct and as per agents manual, thereby ensuring quick and smooth delivery of documents to customers.
Local document stamping: Ensure mandatory requirements have been fulfilled prior to release of Original Bills of Ladings or Delivery Orders to customers.
Payment postings: Work on cash outstanding on daily basis to reconcile accounts and identify missed collection cases.
Maintaining Blank BL form stationary record as per the process for OBL printing facility at customer premises.
Process BL amendments in urgent cases.
Be proactive in responding to daily emails.
University degree or equivalent .
Very good command of written and spoken English.
Working knowledge of MS Office.
Able to work well with others and follow guidelines .
Positive attitude.
Receptive and be able to grasp new ideas and motivate one’s self for personal development.