Customer Service Desk Manager
Posted Updated 2
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Summary
Veloc Inc. is hiring a Customer Service Desk Manager in Coppell, Dallas to lead a customer-facing help desk that provides 24×7 support for the company's software and services. Day to day, the manager ensures shift coverage, leads support staff, manages incidents and technical escalations, and keeps customers informed through to service restoration.
Position Summary The Customer Service Desk Manager leads a customer-facing help desk providing 24×7 support for software and services. This role is accountable for dependable shift coverage, responsive customer support, and effective incident management for issues affecting customer operations. The manager leads support staff, coordinates technical escalations, and ensures customers receive clear updates from initial report through confirmed service restoration. Key Responsibilities Service Des…