Customer Service Dispatcher

Job Summary

The Customer Service Dispatcher will be responsible for analyzing and scheduling of product movements for the Company’s Ready-Mix Concrete and Materials business line. This position will work closely with the respective operations including drivers, internal personnel, and customers to maximize transport efficiency. Additionally, communicate with internal sales for any building materials and supplies requested by the customer.

Essential Functions

• Schedule’s appropriate locations according to customer requests, specifications or needs.
• Determine the best time and route for deliveries to optimize truck utilization and meet customer needs.
• Confers with customers or supervising personnel to address questions, problems, and requests for product.
• Monitors driver locations and utilization to coordinate service and schedules.
• Addressing any issues that may arise during the dispatch process, such as delays or changes in the job site requirements.
• Records and maintain files and records of customer requests, charges, expenses, inventory, and other dispatch information.
• Determines types or amount of product and vehicles required, while ensuring accurate pricing and quoting to satisfy customer product orders.
• Advises drivers and supervisors of traffic problems such as construction areas, accidents, congestion, weather conditions and other hazards.
• Builds professional relationships with customer bases.
• Assists in administrative execution and departmental support for any special projects, estimates, and work orders.
• Assists in retail and internal material sales.
• Ensures that all Company personnel follow proper safety procedures, including the proper use of safety equipment.