Customer Service Engineer (Data Centre, M&E)
Customer Success Engineer (PIC, Data Centre)
About the role:
Act as the main liaison between customers and internal teams to ensure service excellence and customer success.
Key Responsibilities:
Lead monthly service reviews and ensure timely, accurate reporting
Own and resolve customer issues; track via TSM system
Serve as primary POC for all customer matters (orders, projects, escalations, audits)
Coordinate with internal teams on updates, schedules, and deliverables
Conduct onboarding, site briefings, and support troubleshooting
Manage maintenance activities (MoPs) and keep customers informed
Support post-sales activities (e.g. cross-connects, power requests)
Drive CSAT initiatives and prepare management reports
Review and improve SOPs, guides, and processes
Requirements: Degree/Diploma in IT, Engineering, or related field 5+ years in data centre operations/services Excellent customer-facing and communication skills Good knowledge of M&E systems and DC infrastructure Proficient in MS Office Able to support incidents, including after hours
If you are interested in this opportunity, please submit your application to
winnie.chen(at)manpower.com.sg
to learn more about this position. Thaabnk you!
Chen Hsiu Wen (Winnie) | Personal Reg No: R1980765 Manpower Staffing Services (S) Pte Ltd | EA License No: 02C3423 Winnie Chen Hsiu-Wen EA License No.: 02C3423 Personnel Registration No.: R1980765
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-notice.
Your Safety and Data Security Matter to Us.
Manpower is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact (HIDDEN TEXT).
Requirements: Degree/Diploma in IT, Engineering, or related field 5+ years in data centre operations/services Excellent customer-facing and communication skills Good knowledge of M&E systems and DC infrastructure Proficient in MS Office Able to support incidents, including after hours
If you are interested in this opportunity, please submit your application to
winnie.chen(at)manpower.com.sg
to learn more about this position. Thaabnk you!
Chen Hsiu Wen (Winnie) | Personal Reg No: R1980765 Manpower Staffing Services (S) Pte Ltd | EA License No: 02C3423 Winnie Chen Hsiu-Wen EA License No.: 02C3423 Personnel Registration No.: R1980765
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-notice.
Your Safety and Data Security Matter to Us.
Manpower is committed to a safe and transparent hiring process. We will never request payment, banking details, or sensitive personal information as part of our recruitment. If you receive suspicious outreach claiming to be from us, please contact (HIDDEN TEXT).