Customer Service Executive – E-commerce
Company Overview
JIJI.SG started in 2017 with 3 staff and 50 products. Now with 30+ employees, it offers 20,000+ home, office, furniture, decor, and lifestyle items. JIJI.SG aims to create seamless shopping experiences and help customers complete their living spaces.
Job Summary
As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.
Responsibilities
- Respond promptly to customer enquiries via chat, email, and phone to provide accurate information and support
- Assist customers with tracking orders, answering product questions, and providing aftersales support to enhance satisfaction
- Coordinate with logistics and internal teams to resolve delivery delays, stock shortages, and related issues efficiently
- Process return and exchange requests and follow up with customers to ensure professional service
- Update customers regularly on order statuses and resolve issues in a timely manner to maintain trust
- Maintain high service quality and support platform ratings on Shopee, Lazada, and the company website
Preferred competencies and qualifications
- Entry-level candidates are welcome; training provided
- Demonstrate strong communication and problem-solving skills in customer interactions
- Exhibit a customer-first mindset and maintain a calm, professional attitude
- Manage multiple tasks effectively in a fast-paced e-commerce environment