Customer Service Executive

Job Description:

· Attending to agents’ requests and inquiries via email and phone including transfer of calls to relevant departments

· Attend to client’s enquiries and complaints professionally

· Manage and handle customer service mailbox and forwarding to the relevant departments

· Update personal particulars of agents in system as and when necessary

· Assist in agents’ on & off boarding process

· Process any reimbursement requests to agents

· Daily collection of mails and distribution of mails to relevant departments including agents

· Assist agents over the counter and assisting the team and other departments

· Occasionally assisting at showflat launches and events

· Any other ad hoc duties may be required

Requirements:

• Diploma or equivalent and above

• Extrovert personality is a plus point

• Knowledge in real estate industry is an added advantage