Customer Service Executive @ West Region

Job Summary

Our client is an established food manufacturing and distribution company seeking an experienced Senior Sales Support Executive to manage end-to-end customer orders and support the daily coordination of the Sales Support team.

Responsibilities

• Manage end-to-end customer orders, including processing, amendments, returns and exchanges.

• Coordinate with Warehouse and Operations to ensure accurate and timely order fulfilment.

• Handle customer enquiries, delivery issues, billing matters and credit/debit notes.

• Lead and guide Customer Service staff, including daily task allocation, work scheduling and manpower coordination.

• Monitor team performance, prepare reports and implement process improvements.

• Maintain good relationships with customers and internal stakeholders.
  

Requirements

• Diploma/Degree in Business, Supply Chain, Logistics or related disciplines.

• Relevant experience in Customer Service, Order Management or Sales Support.

• Prior team-leading experience in Customer Service, Sales Support or Order Management is required.

• Strong hands-on experience in end-to-end order processing and ERP systems.

• Experience in food manufacturing, FMCG or distribution is an advantage.

• Good communication, organisational and problem-solving skills.

• Able to support occasional Saturdays/Public Holidays when required, with time off provided.
  

How to Apply
If you are interested, please submit your updated resume by clicking the Apply Now button.

We regret to inform you that only shortlisted candidates will be notified.

Yong Seng Khoon (SK)

Registration Number: R26162582

EA License Number: 18C9027