CUSTOMER SERVICE MANAGER

can work on public holidays

can stand and work for long hours

can work on shifts/change of shifts

at least 10 years experience

can work between different locations

can drive

have relavent certificate/diploma

• Supervising day-to-day operations in the customer service area.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Hiring and training new customer service agents.
• Managing the approved budget of the customer service department.
• Staying informed on the latest industry techniques and methods.