Customer service

NTT DATA IS LOOKING FOR A CUSTOMER SERVICE AGENT TO WORK 100% REMOTE IN MEXICO

Customer Service experience is required it could be in Hospitality, Banking, Pharmeceutical and Medical services.

All candidates are required to be full time. Interest in working on Daytime support including weekends and holidays. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.

Day to Day job Duties:?(what this person will do on a daily/weekly basis)

• General L1 technical support for hardware and MS Office packages

• Answer technical support calls, resolving and escalating to other support groups

• Provide support based on email and self service requests.

• Document troubleshooting steps and detailed description of the customer incidents and requests

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Nice to Have; (But not a must)

• Experience in a call center environment
• Demonstrate a service philosophy in all interactions with clinicians and colleagues
• Effective communication and interpersonal skills
• Proficient typing and English language skills (both verbally and in writing)
• Strong active listening capabilities to fully understand caller's needs / requests
• Exceptional ability to work optimally in a fast-paced environment

We Offer:

• Competitive salary

• Grocery Tickets

• 30 days of Christmas bonus and Saving Fund

• 12 days of vacations

• 50% Vacation bonus

• 5 personal days per year

• Medical insurance (You and your family)

• Life insurance

• Dental Insurance

• Discounts with selected Optics

• Opportunity to grow in the company