Customer service officer
Posted Updated 5
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Description
Summary:
This role serves as a dynamic entry-level position within the Business Center team, ideal for motivated individuals possessing between zero and two years of professional experience. The primary objective is to function as the central liaison for facility visitors, ensuring they receive prompt and efficient assistance with all documentation needs. Beyond administrative support, the incumbent is responsible for fostering a warm and inviting environment that enhances client satisfaction and encourages repeat business.
Responsibilities:
- Greet visitors warmly and provide attentive, respectful service throughout their visit.
- Guide customers through various document production services, including printing, photocopying, scanning, laminating, binding, and typing.
- Address client inquiries regarding service offerings and pricing, while professionally resolving minor issues or concerns.
- Manage financial transactions by collecting payments, issuing receipts, and maintaining accurate daily operational logs.
- Uphold a tidy and organized workspace, ensuring all equipment remains functional and ready for use.