Customer Service Rep / Referral Specialist

The Outbound caller works as a member of a scheduling team to support Nurse Practitioners in the field who visit in home patients to provide health assessments. They contact the patient for scheduling the in-home visit. They also assist their field team with finding the patient’s home, contacting patients, the field team cannot reach and other tasks that may come up on a daily basis.

• Call patients to schedule the in home visits for clinicians in the field
  
• Assist clinicians in resolving any issues or situations they encounter that require home office support.
• Surveyr patients concerning their in home visit to determine their satisfaction level and document any ideas for improvement.

• High School Diploma/GED
• At least 1 year of call center experience
• Outbound calls are a must
• MS application knowledge
• High level of detail and organization skills

Advantages of this Opportunity:

• Competitive salary
• Growth opportunities
• Fun and positive work environment

If you are interested, please call, Courtney Phelps at 407-636-7030 ext. 232. If you know of someone looking for a new opportunity, please pass along my contact information!