Customer Service Rep

Job Description: We are looking for a welcoming, organized, and customer-focused individual to serve as our Customer Service Representative. As the first impression of WellStone to clients and visitors, you play a vital role in creating a warm, professional, and memorable experience for every visitor, client, and team member who walks through our doors. The Customer Support Representative handles inquiries and concerns from clients, parents, and staff regarding services and other clinic-related matters in a professional and empathetic manner. This person is responsible for client and patient relations, office organization, and general assistance of leadership level staff. This position will be working Monday - Friday, 8:00AM - 5:00PM.

What you'll be doing:

• Communicate professionally and courteously with all parties through email, over the phone and in-person.
• Maintain detailed and organized accounts for clients at intake/registration.
• Establish, complete, and maintain registration paperwork and documents.
• Inform the Director of the need for maintenance, repairs, cleanings, and other administrative tasks.
• Be responsible for opening and closing the center in rotation with management.
• Maintain Intakes & Waitlist under the supervision of the Intake Coordinator.
• Keep office organized and running efficiently.
• Keep accurate records when performing data entry.
• Provide support to fellow team members and the director.
• Uphold company values to clients and outside public.
• Complete other duties as assigned.

This job description is only a summary of the typical functions of the job and is not designed to be an exhaustive or comprehensive list of all possible duties, tasks, or responsibilities that are required of the employee as they may change, or new ones may be assigned at any time with or without notice.