Customer Service Representative

Are you tired of feeling like just a number at work? At MainOcean, we believe work should be more than just a job ~ it should feel like a second home. We pride ourselves on offering a family-style environment where every team member is a valued contributor and shares a commitment to excellence. With over 100 years of combined expertise across three generations, our business stands as a cornerstone in logistics and transport throughout the Southeast and Gulf Coast. We excel in providing innovative supply chain solutions through our integrated network of warehouses, ports, and transportation services. Come join our passionate team and experience a dynamic, collaborative environment where your growth and success are at the heart of what we do.

About Us:

We are proud to be a family-run, regionally-focused company led by three generations with more than 100 years of combined logistics, transport and stevedore experience in the Southeast and Gulf Coast. MainOcean Carolinas LLC is a consolidated family of companies providing logistics and supply chain solutions to cargo owners and shippers through the warehouse, port, and transportation industries.

Job Purpose:

The Customer Service Representative will serve as the critical link with communication and coordination between customers, warehouse associates, dispatch team and leadership.

Duties & Responsibilities

• Provide proactive communication to customers, warehouse associates, and the dispatch team.
• Respond to Customer inquiries in a timely manner with a proactive approach and sense of urgency.
• Troubleshoot and problem solve with customers, accurately gathering details to solve specific issues.
• Escalate Customer concern to management if resolution is not easily identified.
• Execute management approved resolution for the Customer.
• Follow the order process outlined for your position.
• Maintain records as required by company and regulatory standards.
• Collaborate and assist teammates with cross training on accounts and processes.
• Serve as a backup for teammates to support customers.
• Support continuous improvement by contributing to the ongoing efforts to improve all experiences with MainOcean Carolinas, LLC.
• Additional duties as assigned.
• Duties and responsibilities may change, and new ones may be added, at any time with or without advanced notice.