Customer Service Representative

We always do the right thing, the right way.

Job Title: Customer Service Representative

Location: Garden Grove, CA USA

Department: Customer Service

Reports To: Director Strategic Programs

Job Type: Full-Time

Compensation: $22.00 - $25.00 per hour

Summary: At Aptiv, we inspire the world's most innovative teams by doing the right thing, the right way. We are seeking a Customer Service Representative to serve as the primary point of contact between Aptiv and assigned customers, providing timely, accurate, and professional support.

This fast-paced role manages customer orders, delivery updates, customer portals, open-order reporting, and cross-functional coordination to support on-time delivery and customer satisfaction in aerospace, defense, space, and industrial markets.

Leadership & Core Responsibilities:

Customer Account & Order Management

• Serve as the primary contact for assigned customer accounts, managing inquiries, order-status updates, and issue resolution.
• Process and acknowledge customer purchase orders, confirm delivery dates, and maintain accurate order information in the ERP system.
• Update customer portals to reflect current order status and production progress.
• Maintain and distribute open-order reports and update promise and delivery dates weekly with Planning and Operations.
• Reformat and deliver reports according to each customer or buyer requirement.

Communication & Cross-Functional Coordination

• Communicate proactively with customers regarding delivery changes, quality concerns, and other order-related updates.
• Coordinate with Program Management, Production, Planning, and Quality to gather accurate updates and meet commitments.
• Support requests for quote (RFQs) by coordinating customer requests internally and ensuring timely responses.
• Protect confidential customer information and support continuous improvement within the customer-service function.
• Comply with all company policies and procedures and perform other duties as assigned.

Position Requirements:

Education: High school diploma or equivalent required; associate degree preferred.

Experience: 2+ years of customer-service experience in manufacturing, preferably aerospace, defense, or another regulated industry.

Regulatory Compliance: Must be a U.S. Person (U.S. Citizen or Permanent Resident) due to ITAR requirements.

Technical Qualifications: Experience with ERP systems, customer portals, open-order reports, Microsoft Office, Google Workspace, and Excel data manipulation. Syspro experience preferred.

Certifications & Competencies:

Systems Proficiency: Google Workspace, Microsoft Office, ADP, Syspro, and QMS.

Core Competencies: Clear written and verbal communication, customer focus, organization, attention to detail, confidentiality, collaboration, and ability to manage multiple priorities.

Compensation, Benefits & Legal:

Total Rewards & Compensation: The pay range for this position is $22.00 - $25.00 per hour. Employees assigned to the second shift are eligible for a $2.00 per-hour shift differential. Aptiv also offers applicable benefits, referral-bonus opportunities, and sign-on-bonus eligibility. Exact compensation will depend on experience, education, skills, shift assignment, and other job-related factors. For benefits and career opportunities, visit https://www.aptiv.com/careers.

EEO Statement

Aptiv is an Equal Opportunity Employer (Minorities/Women/Protected Veterans/Individuals with Disabilities). We adhere to all federal, state, and local laws governing non-discrimination and strictly prohibit workplace harassment of any kind.