Customer Service Representative

POSITION SUMMARY:

As a Customer Service Representative, you will be responsible for managing a vibrant network of accounts across the United States. Your role will focus on building and nurturing relationships, providing outstanding customer service, and supporting the growth of our program.

ESSENTIAL FUNCTIONS:

• Manage dealer territory within a dynamic third-party program network spanning the US.
• Provide timely responses on product availability, pricing, lead time, and material details.
• Collaborate closely with the Dealer Program Manager, preparing marketing materials, showroom samples, and follow up on receiving installation photos from dealer projects to build a portfolio book for company reference.
• Inform Dealers about new inventory updates, assist with fabrication quotes, purchase order processing, and conduct product knowledge training sessions.
• Coordinate warehouse activities, manage sample requests, handle general customer service duties, and attend annual inventory to familiarize yourself with stock and product knowledge (optional, company-paid event).
• Prepare sales reports, manage Excel spreadsheets, monitor material shipments, and lead times.
• Collaborate on brainstorming sessions for projects, new inventory, and marketing strategies with the Dealer Program Manager.
• Manage the entire sales order process, ensuring seamless quotations, communications, and project closures.
• Perform general office tasks, including filing, faxing, copying, and preparing parcels.
• Report directly to the Dealer Program and Business Development Manager.
• Other duties and administrative tasks as assigned.