Customer Service Representative

Customer Service Representative

JOB SUMMARY

Under the direction of the Division Manager, the Customer Service Representative has responsibility for ensuring customer satisfaction. This is a non-exempt position.

JOB DUTIES AND ESSENTIAL FUNCTIONS

Responsible for a variety of tasks and duties, which may include but are not limited to the following:

• Accepts and accounts for payments and guarantee deposits from customers; prepares bank deposits and related reports.
• Handles petty cash fund.
• Prepares service orders for field crew to assist customers.
• Answers telephone.
• Responds to customer inquiries.
• Explains service, rates, credit and billings to customers.
• Types letters, forms, records and reports.
• Maintains Division files and records.
• Operates computer tenninal.
• Operates office radio system in accordance with applicable rules, regulations and procedures.
• Reconciles monthly banking reimbursement requests.
• Performs other duties assigned by Division Manager.