Customer Service Representative

We are currently seeking team-oriented and energetic customer service professionals. The Customer Success Representative coordinates all activities of the company in dealings with customers including quotes, processing orders, expediting orders, problem resolution, and communicating the requirements of our customers to all departments as needed. Our Customer Success Representatives focus on providing a positive experience to all customers. Candidates who apply must have the ability to excel in a fast-paced environment with a high volume of customer contact via phone, email and chat.

Primary Duties & Responsibilities

Primary responsibilities include, but are not limited to:

• Receive customer calls and emails and develop plans to resolve issues
• Answer questions about Stouse products
• Advise customers on the best product to meet the needs of the project
• Suggest additional products to customers
• Provide or request product quotes
• Handle multiple responsibilities at one time
• Take initiative and resolve escalations or complaints
• Maintain a positive representation of the company at all times