Customer Service Representative CAMV
Posted Updated
Description
About the Job:
As a Customer Service Representative, you will be collaborating with our current and potential patients, dental practice partners, and internal associates from our corporate office. The Customer Service Representative will play a vital role to support Evenly’s commitment to provide the highest level of customer service and support. The position performs a wide variety of administrative, customer service, and operational/marketing support activities.
Tasks:
· Make outbound calls and field incoming calls from patients and potential patients.
· Educate potential customers/patients on the benefits of Evenly Invisalign Treatment and influence them to schedule a free Invisalign consultation at one of our partner dental practices (also known internally as “care centers”).
· Enter and update patient information into our patient management system.
· Work closely with dental practices and patients across multiple territories to coordinate and schedule appointments via phone and email.
· Closely track and manage incoming calls and emails from our marketing portal, online booking system, and flagship office.
· Follow-up in a timely manner with all current patients and potential patients.
· Bring a positive & cheerful outlook, customer service mindset, and commitment to detail.
Qualifications:
· Proven ability to work independently and as part of a team.
· Excellent oral and written communication skills; ability to be direct and concise while also being friendly and informative.
· Strong computer skills; experience with scheduling and patient management software and GoogleSheets (tracking) programs, preferred.
· Phone-based sales experience in a dental or medical office, desired.
· Fluent in English as well as Spanish, strongly desired.
Soft Skills:
· Outgoing and cheerful personality; must make a positive first impression.
· Ability to deliver an amazing customer experience via the telephone and emails.
· Ability to communicate and sell our services in a compelling way.
· Close attention to details and thorough follow-up.
· Strong organizational skills with good note-keeping and follow-through.
· Ability to multitask and prioritize on a daily and weekly basis.
· Ability to problem-solve and collaborate with internal associates.
· Ability to seek and take advice and feedback, as needed.
Shift Schedule: Monday to Friday 8:00AM - 6:00PM EST
As a Customer Service Representative, you will be collaborating with our current and potential patients, dental practice partners, and internal associates from our corporate office. The Customer Service Representative will play a vital role to support Evenly’s commitment to provide the highest level of customer service and support. The position performs a wide variety of administrative, customer service, and operational/marketing support activities.
Tasks:
· Make outbound calls and field incoming calls from patients and potential patients.
· Educate potential customers/patients on the benefits of Evenly Invisalign Treatment and influence them to schedule a free Invisalign consultation at one of our partner dental practices (also known internally as “care centers”).
· Enter and update patient information into our patient management system.
· Work closely with dental practices and patients across multiple territories to coordinate and schedule appointments via phone and email.
· Closely track and manage incoming calls and emails from our marketing portal, online booking system, and flagship office.
· Follow-up in a timely manner with all current patients and potential patients.
· Bring a positive & cheerful outlook, customer service mindset, and commitment to detail.
Qualifications:
· Proven ability to work independently and as part of a team.
· Excellent oral and written communication skills; ability to be direct and concise while also being friendly and informative.
· Strong computer skills; experience with scheduling and patient management software and GoogleSheets (tracking) programs, preferred.
· Phone-based sales experience in a dental or medical office, desired.
· Fluent in English as well as Spanish, strongly desired.
Soft Skills:
· Outgoing and cheerful personality; must make a positive first impression.
· Ability to deliver an amazing customer experience via the telephone and emails.
· Ability to communicate and sell our services in a compelling way.
· Close attention to details and thorough follow-up.
· Strong organizational skills with good note-keeping and follow-through.
· Ability to multitask and prioritize on a daily and weekly basis.
· Ability to problem-solve and collaborate with internal associates.
· Ability to seek and take advice and feedback, as needed.
Shift Schedule: Monday to Friday 8:00AM - 6:00PM EST
Requisitos
Estudios
Bachillerato / Educación Media
Idiomas
Inglés - Avanzado
Habilidades
organizational skills
Ability to problem-solve
Valorado
Experiencia profesional
1 año
