Customer Service Representative - Denver

Customer Service Representative

Geary Pacific Corporation | Denver, CO

Help Customers. Build Expertise. Grow With Us.

Geary Pacific Corporation is looking for a friendly, motivated Customer Service Representative (CSR) to join our team.

As a CSR, you'll be one of the first points of contact for our customers, helping HVAC contractors find the products, information, and solutions they need. You'll work closely with customers, branch teammates, and suppliers in a fast-paced environment where your product knowledge and commitment to excellent service make a real difference.

If you enjoy helping people, learning new things, and taking pride in getting the details right, we'd love to meet you.

What You'll Do

• Provide friendly, knowledgeable service to customers in person and over the phone.
• Process sales orders, quotes, bids, returns, and warranty credits.
• Answer product questions and help customers find the right parts and solutions.
• Research products, specifications, and system matchups using company resources.
• Manage backorders, open orders, pending orders, and delivered orders.
• Set up new customer accounts and process payments accurately.
• Support showroom merchandising, stocking, labeling, and organization.
• Pick showroom and customer orders accurately and efficiently.
• Assist warehouse operations with receiving, stocking, and inventory management.
• Perform regular inventory cycle counts and maintain accuracy.
• Use Mincron, Microsoft Office, and other company tools to support customer service and daily operations.
• Work collaboratively with branch and warehouse teams to ensure a smooth customer experience.

What We're Looking For

We're looking for someone who is:

• Customer-focused – friendly, professional, and committed to helping customers succeed.
• A problem solver – enjoys finding the right products and solutions.
• Detail-oriented – takes pride in accuracy and organization.
• A strong communicator – comfortable helping customers in person and over the phone.
• Energetic and responsive – enjoys a busy environment and takes initiative.
• A team player – willing to jump in and help wherever needed.
• Eager to learn – interested in developing HVAC product knowledge and industry expertise.
• Tech-savvy – comfortable learning computer systems and using technology to get the job done.

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