Customer Service Representative - Digital Technology (m,f) English

Start dates: November

We are partnering with a leading global customer experience company to recruit English-speaking Customer Service Representatives for an international digital technology project based in Lisbon, Portugal.

This is an exciting opportunity to support small and medium-sized businesses by delivering exceptional customer service across multiple channels. You’ll assist customers with product inquiries, account-related questions, and platform support, helping them get the most out of innovative digital solutions while ensuring a world-class customer experience.

• Your Qualifications Fluent English (C1 level or above) Excellent verbal and written communication skills Customer-focused mindset with strong empathy and problem-solving abilities Ability to de-escalate challenging situations professionally Strong teamwork and collaboration skills Ability to handle confidential information responsibly Fast learner with good computer literacy Previous customer service experience is an advantage but not required

• Office-based position in Lisbon, Portugal Full-time employment Comprehensive onboarding and approximately 17 days of paid training Rotating shifts (40 hours per week) Meal allowance Private health and dental insurance Holiday and Christmas allowances paid in accordance with Portuguese employment law Modern office facilities and an international working environment Long-term career development opportunities within a global organization