Customer Service Representative (English)

Customer Service Representative (English)

Lisbon, Portugal | On-site

About the Role

We are looking for an English-speaking Customer Service professional to join our team in Lisbon. In this on-site role, you will provide high-quality support for advertising products, resolve complex queries, and contribute to an outstanding customer experience in a fast-paced advertising tech environment.

Key Responsibilities

Actively seek initiatives to enhance service and improve the overall user experience

Handle and resolve end-to-end product troubleshooting and customer support for client advertising products via email and chat channels

Own and drive query resolution through collaboration with in-house Product Operations & Engineering groups for generic, technical, or product queries

Drive overall Customer Satisfaction metrics, ensuring service quality through the case journey and providing regular updates across touch points

Drive adherence to service levels across channels and achieve best-in-class productivity, impacting resolution times for end customers

Partner with in-house technical specialists to educate advertisers on product features and common issue types

Requirements

Fluent English proficiency

Mandatory experience in paid campaign management

Degree in Marketing or a related field

Experience in Digital Marketing

Experience in a Contact Center or Service program for an Advertising Tech company

Fluency with social media products and a basic understanding of digital advertising

Strong customer service-oriented skills

Ability to work effectively as a team member and independently

What We Offer

On-site work in Lisbon

Welcome Bonus: €250

Meal Allowance: €7.63 net per working day

How to Apply

Apply now or send your CV directly to: ali.darwish@cbtalents.org