Full Time Customer Service Representative

American Welding & Gas Inc is seeking an experienced Customer Service Representative in our Baytown, TX location.

American Welding & Gas (AWG) is a manufacturer and distributor of industrial gases as well as a provider of all your welding supply needs. We are a family and teammate owned company that is headquartered in Raleigh, North Carolina. Our company provides industrial, medical and specialty gases as well as food and beverage gases across the United States, from Montana to Pennsylvania and down through Texas and Florida. With a team of over 800 employees, over 100 retail locations and 22 fill plants we pride ourselves in our customer service, expertise, assets and resources that allow us to reach a large and diversified customer base of the highest quality. AWG originated from Valley Welding Supply located in Billings, Montana and Scott-Gross Company located in Lexington, Kentucky. Both companies began back in 1949 and have allowed us to grow through acquisitions as well as organically.

Duties & Responsibilities

• Process incoming telephone calls, faxes, emails and provide a variety of services to customers
• Directly address customer requests/concerns for the company and/or efficiently route those inquiries accordingly
• Accurate and efficient entry and distribution of all customer orders
• Daily sales entry
• A/R collection calls
• Propane dispenser fill once properly trained
• Participate in self-directed work team environment
• Additional duties and special research or administrative projects as assigned

Qualifications & Education Requirements

• HS diploma or GED
• At least one year of Customer Service/Operations Support preferred
• Proficient with Microsoft Office products (specifically Outlook and Excel)
• Adapt easily to new software, multiple information management dashboards

Preferred Skills

• Pleasant, professional and courteous personality
• Strong administrative skills: organized, efficient and flexible
• Excellent verbal and written communication skills
• Ability to multi-task and work independently to meet deadlines
• Superior focus in an environment of distraction and outstanding “follow-through” skills

American Welding & Gas an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.