Customer Service Representative

Job Title: Customer Service Representative
Work Hours: Part-Time (20 hours/week, with potential to move to full-time)
Schedule/Timezone: Thursday to Monday, 8:00 AM – 1:00 PM MST
Location: Remote, Philippines and LATAM

Overview
Are you an enthusiastic customer service professional dedicated to providing personalized service?

We are partnering with an event decor and celebration experience company that designs high-end events for high-profile individuals, sports teams, and large venues. They are seeking a Customer Service Representative to manage client communications and ensure every interaction matches the high quality of their brand. In this remote role, you will handle client inquiries, suggest creative event ideas, and build lasting relationships.

Key Responsibilities
Manage client inquiries and incoming communications through Email and Instagram Direct Messages.
Respond to client requests with enthusiasm and warmth to help create memorable event experiences.
Learn client preferences to provide personalized service and recommend creative event concepts.
Initiate engaging conversations with potential and returning clients to drive brand loyalty.
Maintain detailed client profiles and keep accurate records of all ongoing communications.
Support internal operations over time by assisting with invoicing, billing tasks, and procedure updates.
Handle scheduling for all relevant stakeholders.

Must-Have Requirements
Minimum 5 years of customer service experience supporting US-based businesses.
Bachelor's degree or equivalent professional work experience.
Fluent written and spoken English skills with a warm and professional communication style.
Strong written communication skills with the ability to respond quickly to client messages.
Reliable internet connection and a quiet, professional home office setup.
Ability to work Thursday to Monday, 8:00 AM – 1:00 PM MST.

Nice-to-Have Requirements
Fluent Spanish language skills.
Prior experience communicating with high-profile clients, event planners, or luxury brands.
Experience with basic administrative tasks such as client invoicing and standard operating procedures.

Why Join Us?
This role allows you to work entirely remote from your home office while engaging with high-profile clients. You will have the opportunity to expand your skills over time by supporting key operational and billing tasks. It is a fantastic opportunity to represent a premier luxury brand that creates memorable event experiences.

Location: Remote - Philippines, Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela

Skills required for this job:

• Customer service
• Event planning
• Invoicing
• Scheduling