Customer Service Representative (Hotel Reservations) – Mandarin Speaker

Are you experienced in hotel reservations, front office operations, or guest services?
Join a global hospitality support team where your communication skills and hotel knowledge will help deliver exceptional guest experiences.

We are looking for Mandarin & English-speaking professionals who are passionate about customer service and familiar with hotel reservation processes.

Position Details

• Position: Customer Service Representative – Hotel Reservations
• Location: Kuala Lumpur, Malaysia
• Language Required: Mandarin & English
• Employment Type: Full-Time
• Working Arrangement: Rotational Shift (24/7)
• 5 working days
• 2 off days
• Salary: Up to RM4,500 (Inclusive of Language Allowance)
• Joining: ASAP

What You'll Be Doing

• Handle hotel reservation inquiries via phone, email, and fax
• Assist customers with booking modifications, cancellations, and special requests
• Support guests with pre-arrival and post-reservation concerns
• Coordinate with hotels to ensure smooth guest experiences
• Act as a liaison between guests and hotels to resolve issues professionally
• Maintain high levels of customer satisfaction and service quality
• Manage hotel partner relationships with professionalism and care

We're Looking For Candidates Who:

• Can communicate fluently in Mandarin & English
• Have experience in:
• Hotel front office
• Hotel reservations
• Guest relations
• Hospitality customer service
• Travel or hotel booking support
• Possess strong problem-solving and communication skills
• Are customer-focused, responsible, and able to work independently
• Are comfortable working rotational shifts

Preferred Background

Candidates with experience from:

• Hotels & Resorts
• Hospitality industry
• Reservation centers
• Online travel agencies (OTA)
• Travel customer support environments

Why Join Us?

• International hospitality support exposure
• Career growth opportunities in customer experience
• Stable and professional working environment
• Multicultural workplace
• Attractive salary package with language allowance
• Opportunity to work with global hotel partners

Fresh graduates with internship experience in hotel front office or reservations are encouraged to apply.