Customer Service Representative

Job Title: Customer Service Representative

FLSA Status: Exempt

Hours: Full-Time

Salary Range: $45,000.00 per year

About Hurrdat:

Hurrdat is one of a kind. A media, marketing, and entertainment agency.

We were founded in Lincoln, Nebraska as a small team of two in 2010, offering social media services to brands and athletes. After a decade of growth later we have grown to be a uniquely well-rounded marketing and advertising agency with in-house media, sports, entertainment, and film divisions.

Mergers and acquisitions over the years (with B2 Interactive, Disconnected Media, Digital Hero Films, Victory Fighting Championship, Hail Varsity, and Parkville Media) have grown our team to over 150 people.

We serve over 200 clients who collectively operate in 8 countries, including 43 states in the United States. Our clients range from local businesses just starting to build their brand and online presence to enterprise organizations.

About the role:

Hurrdat is hiring customer service representatives to support a national platform serving one of our enterprise clients in senior housing. You will help community teams and families use the platform, follow clear support processes, answer questions, and guide customers through their next steps. Strong communication, attention to detail and a willingness to learn matter more than prior industry experience.

We plan to hire in November 2026. Training will cover the platform, common questions, repeatable workflows, and when to ask for help. Your work will include helping community teams get started and providing ongoing customer service to both operators and families.

In this role, success means you will complete onboarding with accurate information, families receive clear and respectful help, and support requests are documented and followed through. You become comfortable handling common requests independently and know when to involve someone else.

Duties and Responsibilities (include but not limited to):

• Walk community teams through account setup, profile updates, and onboarding checklists using the platform’s administrative tools.

• Enter and review community information, identify missing details, and follow up with the right contact to complete each step.

• Answer operator and family questions by phone, email, and other designated support channels with patience and clear explanations.

• Help families navigate the website, use their accounts, and connect with community teams.

• Follow established procedures, document each interaction and track open requests through resolution.

• Recognize questions or issues that need help from Account Manager or another team and provide a clear handoff.

• Handle customer information carefully, follow privacy and access procedures, and share recurring questions that can improve our training materials.

Qualifications, Knowledge, Skills, and Abilities:

• Must have a high school diploma or higher.

• Clear, friendly written and verbal communication and a patient approach to helping people.

• Ability to learn a web-based system, follow a repeatable process and complete routine work accurately.

• Organization, dependable follow-through and comfort asking questions when something is unclear.

• Basic computer skills, including email, web applications and accurate data entry.

• Previous customer service experience is helpful but not required.

• Experience helping people in retail, hospitality, an office or another setting can translate well into this role. Prior senior living or software support experience is helpful.

Candidates will be required to pass a pre-employment background check.

Working Conditions and Physical Effort:

• Work is normally performed in a typical office environment.

• Will lift, push, pull, and/or move up to 15 pounds and occasionally up to 25 pounds using safe and proper lifting methods.

Benefits:

• Health Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Parental Leave

• Employee Discount’s

• 401(k) Retirement Plan

• Responsible Time Off Policy

Disclaimer:

The information presented indicates the general nature and level of work expected of employees. It is not designed to contain, nor is it to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this position.

Hurrdat is an Equal Employment Opportunity Employer as defined by the EEOC.