Customer Service Representative I-Part Time
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We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.
SCHEDULE
Monday-Friday 7:45am-8:15pm; Saturday/Sunday 7:45am-6:15pm
*24 hours/2 days per week; every 3rd weekend rotation & holiday rotation
WORK LOCATION
IUH Noblesville Urgent Care-Hazel Dell Pkwy
KEY RESPONSIBILITIES
Provided patient-facing front desk support, greeting visitors, managing check-ins, verifying information, and ensuring a professional and welcoming experience.
- Responds to patient/customer inquiries via phone and email in a timely and professional manner.
- Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
- Collaborate with other departments for issue resolutions as necessary.
- Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
- Processes orders, exchanges, and other service requests.
- Maintains professionalism and a positive attitude in all patient/customer interactions.
REQUIREMENTS
- High School Diploma/GED is required.
- Requires 0-3 years of relevant experience.
- Requires proficiency in Microsoft Office.
Requires the ability to manage time effectively in a fast-paced environment.