Customer Service Representative I-PRN
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We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.
SCHEDULE *PRN*
Monday-Friday 8am-8pm
Saturday/Sunday8am-6pm
**Approximately 3-6 days per month*
WORK LOCATION
Bloomington East Urgent Care
KEY RESPONSIBILITIES
- Responds to patient/customer inquiries via phone and email in a timely and professional manner.
- Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
- Collaborate with other departments for issue resolutions as necessary.
- Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
- Processes orders, exchanges, and other service requests.
- Maintains professionalism and a positive attitude in all patient/customer interactions.
REQUIREMENTS
High School Diploma/GED is required.
Requires 0-3 years of relevant experience.
Requires proficiency in Microsoft Office.
Requires the ability to manage time effectively in a fast-paced environment.