Customer Service Representative

Imperial Brady has a Customer Service Representative role available in Lithia Springs, GA! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Brady is a great place to take that next step.

The Customer Service Representative will interact with customers and sales representatives via phone call and email, process orders, and provide information in response to customers’ inquiries. Employees are responsible for entering and processing customer orders efficiently and accurately. Team members will receive orders in a variety of formats (telephone, fax, email, data import) and enter and process those into our software system.

The schedule for this position is on-site, Monday through Friday from 8:00 am until 5:00 pm.

You will:

Answer phones in a polite, professional, and courteous manner
Use data entry skills to accurately enter order information into computer
Contact Sales Reps to clarify order requests
Review previous order history to clarify ambiguity of order requests
Verify data by comparing it to source documents
Perform quality control and notify appropriate party if an order issue arises
Generate Order Acknowledgments
Address potential problems in processing
Re-distribute requests to different departments
Develop understanding of Imperial Brady products and commonly used acronyms
Meet production and accuracy standards
Other duties as assigned

You have:

High school diploma, GED, or equivalent
Customer service experience
Proficiency in MS Office and familiarity with using other software
Data entry experience
Excellent communication skills
An eager attitude to help others