Customer Service Representative

This role is responsible for managing customer inquiries, facilitating the sales process, and providing exceptional customer service to clients worldwide. As a key member of the customer service team, this role plays a crucial role in driving revenue growth and building long-term relationships with customers.

Duties and Responsibilities:

• Act as a liaison between customers, regional sales managers, and supply chain.

• Serve as one of the primary points of contact for customers, handling inquiries, order processing, and resolving any product-related issues in a timely and professional manner.

• Provide exceptional customer service by demonstrating product knowledge, addressing customer needs, and offering ppropriate solutions.

• Maintain accurate customer records, including contact information, order activities, and interactions in the ERP.

• Prepare and send quotations, sales proposals, product information, tracking and invoices to customers, ensuring accuracy and completeness.

• Assist in coordinating and managing customer orders, ensuring timely delivery and customer satisfaction.

• Proactively identify opportunities for upselling and cross selling our products to existing customers.

• Collaborate with other departments, such as marketing and product development, to provide customer feedback and contribute to the continuous improvement of our products and services.

• Stay updated on industry trends, market dynamics, and competitors' activities to effectively position our products and services in the market.

• Other duties as assigned.