Customer Service Representative 客戶服務專員 (消費品事業部)

Why Join Us 為什麼加入我們
We are a global leader in the vision care industry, providing professional, high-quality products and services. As part of our Customer Service team, you will be the vital link between our clients, sales team, and manufacturing partners. This is more than a support role – you will help shape an exceptional customer experience
我們是全球視力保健領域的領導品牌，提供專業且高品質的產品與服務。加入我們的客戶服務團隊，你將成為客戶、業務團隊與製造合作夥伴之間的重要橋樑。這份工作不僅是客服，更是為客戶打造優質體驗的重要一環。

What You Will Do 工作內容

• Handle and manage customer orders, including OEM eyewear frame-related matters
• Communicate effectively with customers and factories to ensure smooth order processing
• Provide professional customer service and maintain strong customer relationships
• Resolve customer inquiries, complaints, and return/exchange issues
• Support customer service projects and assist the sales team in solving order problems
• Coordinate through various platforms (Line@, Email, Telephone, etc.)
• Participate in shift rotation as required by the company
• 處理並管理客戶訂單（包含代工框相關事務）
• 與客戶及工廠有效溝通，確保訂單流程順暢
• 提供專業客戶服務並維護良好關係
• 解決客戶問題、客訴及退換貨事宜
• 支援客戶服務專案，協助業務同仁處理解決訂單問題
• 透過多種平台（Line@、Email、電話等）即時回覆客戶
• 須配合公司輪班

What We're Looking For 任職要求

• At least 1–3 years’ experience in customer service, sales coordination, administration, or related roles (vision care/optometry industry experience is a plus)
• Good communication skills in Mandarin and English (Intermediate level or above)
• Proficiency in MS Excel, Word, and PowerPoint
• Strong attention to detail, pressure resistance, service-oriented, and a team player
• Plus: Optometry-related background or optometrist license
• 1–3 年以上客服、業務助理、行政或相關工作經驗（具視力保健／驗光產業經驗者佳）
• 具良好中英文溝通能力（中等程度以上）
• 熟練使用 Excel、Word、PowerPoint,
• 積極細心、抗壓性高、具工作服務熱忱、樂於團隊合作
• 加分條件： 視光相關背景或驗光師證照

What We Offer 我們提供

• Competitive salary and transparent performance bonus scheme
• Professional training in customer service and vision care industry knowledge
• Opportunities to work with international teams and expand career growth
• Employee benefits including health programs and product discounts
• 具競爭力的薪資與透明的績效獎金制度
• 專業培訓（客服技巧與視力保健產業知識）
• 與國際團隊合作的機會，擴展職涯發展空間
• 員工福利（健康計畫與產品折扣）