Customer Service Representative

Serve as the primary point of contact for daily client inquiries and consultations; handle feedback efficiently to maintain strong relationships and enhance satisfaction and loyalty.

Respond promptly to customer complaints, disputes, and complex issues; drive problems to closed-loop resolution to minimize dissatisfaction and protect company reputation.

Perform client billing verification and monitor outstanding payments; execute account reconciliation and collection processes to ensure timely cash collection.

Collaborate with internal business units to align on client requirements and order progress, ensuring smooth workflow execution.

Proactively engage with our accounts, communicate business updates, identify potential collaboration opportunities, and strengthen client retention.

Accurately enter and maintain client data in English-language systems; ensure data integrity, completeness, and compliance.

Associate degree or above; proficient in English reading and writing, capable of navigating English-language systems and handling basic business communication in English.

1–2 years of experience in customer service or business support; external client-facing experience preferred.

Strong interpersonal and business communication skills; patient, tactful, and adaptable with diverse clients.

Proactive problem-solving mindset; able to drive issues to closure and handle tasks independently.

High enthusiasm and accountability; positive attitude with a commitment to quality.

Fast learner; able to quickly master business processes and system operations, with a strong desire to grow.