Customer Service Representative

Join the Living Earth Team!

Living Earth is seeking a motivated, dependable, and customer-focused Customer Service Representative (CSR) to join our team!

As a CSR, you will serve as the first point of contact for our customers, providing exceptional service while assisting with orders, payments, product information, and daily site operations. This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering accurate, professional, and friendly service.

We are looking for a team player who is organized, detail-oriented, and willing to take initiative to support both our customers and operations team.

Key Responsibilities

Customer Service & Sales Support

• Greet and assist customers in person, over the phone, by email, and through text messaging.

• Answer questions regarding products, pricing, availability, orders, and delivery options.

• Provide product information and recommendations to help customers select appropriate materials.

• Conduct outbound customer outreach to support sales and customer relationships.

• Communicate promotions, seasonal offers, and available products to customers.

• Maintain accurate customer contact information and communication preferences.

• Encourage customer feedback and positive reviews.

Order Processing & Cash Handling

• Accurately enter and process customer orders.

• Accept customer payments and maintain accurate transaction records.

• Manage and balance cash drawers daily.

• Follow established cash-handling and reconciliation procedures.

Dispatch & Site Operations

• Assist with coordinating deliveries and communicating with drivers and yard personnel.

• Operate vehicle scales, record weights, and maintain accurate transaction documentation as needed.

• Answer and direct incoming telephone calls.

• Maintain an organized, clean, and safe work environment.

• Support daily administrative and operational activities as assigned.