Customer Service Representative

Why you'll love this role

Permanent full-time stability with one of Australia's leading diagnostic imaging providers, with locations across the country
Hybrid working. Three days in our Chatswood office (Monday, Tuesday and Thursday) and two days from home (Wednesday and Friday), with some flexibility around these days
A small, supportive team. Work as part of a team of three alongside a dedicated Team Leader, reporting to our Customer Service Operations Manager
National exposure. Build relationships with commercial managers, operations managers and clinic site leads right across our network
Ongoing training and development. Structured support, upskilling opportunities and genuine career progression pathways across our national network
Easy to get to. Located in Chatswood, close to train and metro services, shops and cafes

About the role
As a Customer Service Representative in our National Contracts team, you'll be a key point of contact for our contract partners and internal teams, helping keep services running smoothly across the network. Your day will include:

Delivering responsive, high-quality service to external stakeholders and contract partners
Liaising with commercial managers, operations managers and clinic site leads to resolve enquiries and keep work moving
Managing your own workload and following enquiries through to resolution
Maintaining accurate records and supporting the team's day-to-day processes
Working closely with your Team Leader and colleagues to share knowledge and support each other

About you

A customer-focused approach, with a genuine commitment to delivering great service
Confidence working with external stakeholders and building relationships at all levels, including commercial and operations managers
A motivated self-starter who can work independently and manage competing priorities
A collaborative team player who enjoys working as part of a small, close-knit team
Strong communication skills, both written and verbal, with great attention to detail
Previous customer service or account management experience is highly regarded, and healthcare or contracts experience is a bonus