Customer Service Representative

Why you'll love this role

Casual flexibility working 3 to 4 days per week from our Chatswood office
Purely phone-based. No front-of-house pressure, just focused, meaningful conversations with the people who need us
A supportive team environment with experienced colleagues who value great customer service
With one of Australia's leading diagnostic imaging providers, offering stability and the chance to grow your skills
Central Chatswood location, close to public transport and local shops and cafes for your days on site

About the role
As part of our customer service team, you'll be a calm, capable voice on the other end of the phone for patients and referrers alike. Your day will include:

Handling inbound calls from patients and referrers with warmth and efficiency
Booking, rescheduling and confirming appointments across multiple imaging modalities
Answering enquiries about services, preparation instructions and results processes
Providing a high level of customer experience on every call, especially for patients who may be anxious or unwell
Accurately recording call outcomes and patient details in our systems
Working closely with clinic and administrative teams to ensure a seamless patient journey

About you

Previous experience in a phone-based customer service or contact centre role. Medical or radiology experience is a bonus, but not essential
A warm, calm and professional phone manner, with strong active listening skills
Confidence navigating multiple computer systems while speaking with customers
Clear communication skills and genuine care for the people you're speaking with
Familiarity with Medicare billing or radiology information systems (e.g. Karisma, Comrad) is highly regarded but not essential