Customer Service Representative (m,f) : Spanish/English: Airline : urgente: start: 21/11
Posted
Personalbüro U. Herrmann Customer Service Representative (m,f) : Spanish/English: Airline : urgente: start: 21/11
Description
Contact: ---@---
Start: 12/11
DUTIES AND RESPONSIBILITIES:
Provide customer support across multiple communication channels (phone, email, and chat).
Respond to inquiries regarding products, services, and general information, while addressing concerns or complaints.
Manage complex or sensitive cases, including escalations from external authorities or stakeholders.
Coordinate booking or reservation processes, including creation, modification, and cancellation.
Support administrative and back-office functions such as processing tickets, adjustments, and cancellations.
Deliver accurate, timely information to assist customers in making informed choices.
Strive to exceed customer expectations by creating positive and memorable service experiences.
Practice active listening to understand customer needs and offer personalized solutions.
REQUIREMENTS:
Spanish C2/ English B2
At least 6 months of experience in a customer service or similar role (required).
Experience in a specialized service industry (e.g., travel, hospitality, or related field) is an advantage.
Excellent communication skills with the ability to show empathy and work effectively in a team.
Familiarity with industry-specific software or booking tools is preferred.
Working schedule: Monday-Sunday 8AM-9PM, shifts, with 2 days off rotating.
OFFER:
Competitive salary with performance-based incentives.
Professional growth opportunities within the BPO industry.
Collaborative and supportive work environment.
Access to exclusive travel perks and discounts.
Start: 12/11
DUTIES AND RESPONSIBILITIES:
Provide customer support across multiple communication channels (phone, email, and chat).
Respond to inquiries regarding products, services, and general information, while addressing concerns or complaints.
Manage complex or sensitive cases, including escalations from external authorities or stakeholders.
Coordinate booking or reservation processes, including creation, modification, and cancellation.
Support administrative and back-office functions such as processing tickets, adjustments, and cancellations.
Deliver accurate, timely information to assist customers in making informed choices.
Strive to exceed customer expectations by creating positive and memorable service experiences.
Practice active listening to understand customer needs and offer personalized solutions.
REQUIREMENTS:
Spanish C2/ English B2
At least 6 months of experience in a customer service or similar role (required).
Experience in a specialized service industry (e.g., travel, hospitality, or related field) is an advantage.
Excellent communication skills with the ability to show empathy and work effectively in a team.
Familiarity with industry-specific software or booking tools is preferred.
Working schedule: Monday-Sunday 8AM-9PM, shifts, with 2 days off rotating.
OFFER:
Competitive salary with performance-based incentives.
Professional growth opportunities within the BPO industry.
Collaborative and supportive work environment.
Access to exclusive travel perks and discounts.