Customer Service Representative Medical Equipment
We are seeking a dedicated Customer Service Representative. In this role you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers and referral sources as it relates to patient services and third party reimbursement.
Essential Duties and Responsibilities
- Assists with updating respiratory grid and maintains referral log
- Clears previous day’s route and checks all paperwork for accuracy and completeness
- Completes SOPs/CMNs and documents on tracking log
- Complies with all applicable company policies and procedures to meet JCAHO and company standards
- Coordinates all patient information, processes paperwork, including preparation of file for billing department and completes batch reports for UPS deliveries
- Develops and maintains a working knowledge of current products and services and Medicare, Medicaid, insurance regulations and FDA/DOT and JCAHO guidelines Manages all aspects of intake; answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS, printing tickets, assembling charts and processing paperwork
- Monitors office supplies
- Prepares complete and accurate files for billing department
- Prepares deposit for location on a weekly basis
- Prepares invoices for next day routes
- Prepares tickets for daily routes
- Processes paperwork-confirms tickets, inputs new patient set-ups and assembles charts
- Provides service for all retail/walk-in equipment requests
- Provides technical assistance to customers
- Verifies Medicare, Medicaid and private insurance coverage information
- Works with outside agencies to resolve customer issues
- Performs other duties as assigned
Supervisory Responsibilities: None
MORE ABOUT THE POSITION
- Employment is contingent on
- Background investigation (company-wide)
- Drug screen (when applicable for the position)
- Valid driver’s license in state of residence with a clean driving record (when applicable for the position)